Customer Experience Host

Join our team as a Customer Experience Host, where you’ll be the first point of contact for customers, managing the reception area and delivering a friendly, efficient service both in person and over the phone. You’ll support Employment Advisers by helping participants prepare for sustainable employment, assist with recruitment events, and ensure our offices remain professional and welcoming. The role also includes maintaining notice boards, managing office supplies, handling petty cash, and providing accurate administrative support.

We’re looking for someone with proven experience in a customer-facing role, excellent communication skills, and strong organisational ability. You’ll be IT literate, confident using MS Office and digital platforms, and able to work independently or as part of a team. Knowledge of the local labour market and barriers to employment is desirable, along with GCSEs (or equivalent) in English and Maths at Grade C or above.

If you’re passionate about delivering exceptional service and want to make a real difference, apply today.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877.40 p.a with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Company Pension Scheme - 5% Employee 5% Employer
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location:

Bristol

Hours:

37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date: 20 January 2026

• Act as the first point of contact for customer enquiries, managing reception area, delivering a welcoming and efficient service both in person and over the phone.
• Maintain and update notice boards, ensuring information is accurate, accessible, and up to date.
• Ensure the office environment remains tidy, professional, and welcoming.
• Support colleagues and management with ad hoc administrative tasks to meet business needs.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Support with sourcing suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns
• Support Employment Advisers in obtaining necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference
• Collect and record feedback and information and share with appropriate departments and team members.
• Acts as an employee owner always considering the best interests of the company, shareholders and other colleagues
• Ensures best practice is identified, adhered to and championed
• Is prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• To handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety…