Colleague Services Coordinator

Job Overview

The Colleague Services Coordinator (CSC) plays a key role in ensuring colleagues experience a safe, welcoming and well‑managed workplace every day. Acting as the visible, approachable “go‑to” person on site, the CSC delivers a concierge‑level service by coordinating facilities services, supporting workplace activity, and championing service excellence.

Better places, thriving communities.

Working closely with the Colleague Services Manager and the wider Regional Team, this role supports the delivery of consistent, high‑quality Integrated Facilities Management (IFM) services, while promoting safety, sustainability and a positive colleague experience.

Main Duties Colleague & Workplace Experience

• Act as the visible, approachable on‑site contact for colleague services and workplace queries.
• Maintain a professional, welcoming and safe workplace through daily site walks and regular checks.
• Gather colleague feedback and support improvements to workplace services.

Workplace & Facilities Coordination

• Coordinate hard and soft FM services to ensure consistent service delivery.
• Liaise with engineering teams, stakeholders and suppliers to manage works and impacts.
• Support office moves, workspace changes and daily operational meetings.
• Assist the Colleague Services Manager with reporting and KPI/SLA performance.

Facilities, Issues & Reporting

• Log, track and follow up workplace issues through CAFM/helpdesk systems to resolution.
• Complete audits, self‑checks and elevate concerns as required.
• Liaise with building management on landlord‑related matters and keep colleagues informed.

Health, Safety & Compliance

• Ensure compliance with health, safety, quality and environmental standards.
• Review RAMS, support permit‑to‑work processes and incident investigations.
• Support internal and client audits, completing regular safety checks and observations.
• Ensure visitor and contractor access processes are followed.

Events, IT & Engagement

• Coordinate and support events, wellbeing activities and key visits.
• Support meeting room setups and liaise with IT and catering teams as required.

Service Improvement & Sustainability

• Monitor CAFM performance to minimise backlog and maintain service standards.
• Support sustainability, innovation and continuous improvement initiatives.
• Provide regular updates to the Colleague Services Manager.

Additional Duties

• Undertake any other reasonable duties to support the needs of the business or client.

What We Are Looking For

The successful Colleague Services Coordinator will be proactive, organised and customer‑focused, with experience supporting workplace or facilities environments. You will be comfortable working independently, managing multiple priorities, and engaging positively with colleagues, clients and suppliers.

You Will Demonstrate

• Strong customer service and colleague engagement skills.
• Experience coordinating facilities or workplace services.
• Awareness of health, safety and compliance requirements.
• Confidence using CAFM systems and Microsoft applications.
• Excellent communication skills, both written and verbal.
• A proactive, problem‑solving mindset with attention to detail.
• A passion for service excellence, continuous improvement and colleague experience.

Our market‑leading offering provides you with benefits that suit your lifestyle. We offer virtual GP services for you and your household, financial wellbeing assistance through a Salary Finance scheme, a flexible lifestyle benefits platform Choices, high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

We also award employees with Mitie Stars and provide cash prizes, including a chance to win £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, please let us know by emailing Sophie Willson at

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now

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