Desk Administrator

Support Desk Administrator

Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience. We are seeking a Service Desk Administrator to join our dynamic team providing a central point of contact for clients, engineers, and subcontractors.

• Ensure all client quote instructions are logged.
• Deal with incoming calls and emails promptly.
• Allocate quotes to engineers and subcontractors.
• Record all communication and arrangements on our in‑house system and client portals.
• Chase for quotes and type up quotes.
• Raise purchase orders.
• Handle queries and provide outstanding customer service.
• Escalate requests where a satisfactory resolution has not been provided or when higher‑level management input is required.

• Proven ability to accurately follow procedures.
• Comfortable and professional on calls and emails.
• Flexible and adaptable, able to work to tight timescales.
• Ability to work under pressure with a can‑do attitude.
• Good attention to detail.
• Organised with effective time management and ability to multitask.
• Work well as part of a team.
• Previous administration experience of at least 1 year.

• Experience in a service desk environment.
• Knowledge of building services maintenance.

• Holiday allowance.
• Development and training opportunities.
• Pension enrolment after 3 months of service.
• 360 wellbeing and retail discounts.

St Ives, Cambridgeshire

Rotating shifts – 8:00 pm to 4:30 pm and 9:30 am to 6:00 pm.

Contract – Entry level