Senior Project Coordinator

Domain|Telecom|Business Process - Modelling & Management Systems, Process|Enterprise Package processes|Platform Service Delivery process

Requisition  

Location:

Bristol, TN (commute or relocate), may require travel within the US.

Infosys is seeking a resource for Senior Project Coordinator. This role requires close partnership and collaboration with teams involved in telecom Service Delivery lifecycle and Subject Matter Experts.

• Candidate must be located within commuting distance of Bristol, TN or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of related experience in order entry, provisioning, or any related telecom operations. Expected to handle escalations, mentor junior team members and contribute to process improvements.
• Excellent interpersonal and communication skills. Maintain a high level of communication with internal teams and customers to improve processes to enhance efficiency and customer satisfaction.
• Strong problem‑solving abilities and attention to detail.
• Ability to work in a fast‑paced, dynamic environment and manage multiple projects.
• Document all issues, troubleshooting steps, and resolutions in the ticketing system.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Process orders via multiple channels and ensure accurate entry into systems.
• Execute customer quotes and manage orders for local exchange carriers.
• Coordinate service delivery functions and communicate order status.
• Process documentation.
• Handle escalations for special and expedited order requests.
• Collaborate with cross‑functional teams (Sales, Provisioning, Billing, Operations) to reconcile order status.
• Partner with Sales, BPI, Sales Engineers, Account Management, and Product teams to resolve ordering issues.
• Respond to inquiries from the Sales Team.
• Validate contractual and customer information.
• Maintain close working relationships with Sales/CCMs to ensure timely and accurate order entry.
• Apply critical thinking to evaluate order packages and ensure accurate translation into ordering systems.
• Continuously learn and improve job skills through training and development.
• Support Lumen’s order processes and procedures through billing.
• Stay updated on new products, systems/tools, and process changes.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Strong customer service, problem‑solving, and analytical skills.
• Effective verbal, written, and interpersonal communication.
• Ability to collaborate and work in a team environment.
• Self‑starter with multitasking capabilities.
• Proficient in computer and keyboarding skills.
• Experience with Windows‑based applications (Word, Excel, etc.).
• Understanding of technical products and services.
• Knowledge of order processing and provisioning workflows.
• Prior experience in the telecom industry.

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global…