Relationship Banker ; Bristol branch

Regions is committed to protecting your information and to safeguarding personal data. This role description outlines responsibilities, qualifications, and benefits for the Relationship Banker I position.

The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, processing transactions, and identifying ways Regions can meet customer needs. The role offers growth opportunities for candidates with prior teller, limited banking, or related retail experience.

• Provide a consistent optimal customer experience on the cash line, handling deposits, withdrawals, payments, and other teller transactions
• Answer customer inquiries regarding products and services; fulfill basic servicing requests (e.g., new/replacement cards, information changes, PIN resets, check reorders, basic problem resolution)
• Develop relationships with customers and stay informed about their banking needs
• Educate customers on standard consumer products and digital solutions (mobile, online, ATM) to simplify banking
• Assist branch and team members with basic tasks to aid in issue resolution
• Refer customers to internal experts for more complex financial goals and needs
• Follow bank processes and procedures and comply with applicable laws and regulations; manage and report operational risks
• Help achieve branch targets by identifying customer needs and presenting Regions solutions
• May conduct outbound calls to educate customers on technology and assist with financial needs

This position requires tracking time for hours over 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is also eligible for incentive plans.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Strong communication skills in person, on the phone, and through electronic channels
• Proficiency with computers, typing, and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to 20 pounds

• One year of banking, cash-handling, and/or customer service experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to manage multiple priorities
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full time

Pay ranges are job-specific and provided as a point-of-market reference. Pay varies by experience, skills, location, performance, and other factors. The target minimum and median pay ranges are listed below for the role’s location and level.

• Minimum Job Range Target: $35,640.99 USD
• Median: $42,192.00 USD
• Incentive Pay Plans:
  Eligible to participate in a formulaic incentive plan based on performance

Regions offers a flexible and comprehensive benefits package for benefits-eligible associates. This is a summary and not a complete description of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note that benefits and plans may change. For more information, review Regions’ benefits on the official site.

Bristol Central

Location:

Bristol, Tennessee

Equal Opportunity Employer, including Disabled/Veterans.

Job applications are accepted electronically through Regions’ career site for a minimum of five business days from the date of posting. Higher-volume postings may stay open longer as needed.