Retail Lead Dining Services

Roger Williams University

Title:

Retail Lead, f/t - Dining Services

Location:

Bristol, RI

Category:
Dining Services

Posted On:
Tue Jul 29 2025

The Retail Operation Attendant Lead Personnel is responsible for providing cash operation services and completing various support tasks during the assigned shift. The hours for this position may vary and include nights and weekends.

• Interacts professionally with other employees, customers, and suppliers.
• Performs quality work within deadlines with or without direct supervision.
• Works effectively as a team leader on all assignments.
• Works independently while communicating and coordinating work efforts with other employees and organizations.

• Cleans work areas, equipment and utensils, distributes supplies, utensils, and portable equipment.
• Keeps cashier area clean, utilizing proper cleaning products and adhering to established sanitation standards.
• Keeps customer tables, chairs, and counters clean and neat.

• Interacts with co‑workers to ensure compliance with company service standards, inventory and cash control procedures.
• Monitors sanitation, food production, handling, and storage practices of assigned unit and ensures compliance with established standards.

• Extends to all matters involving the University, its agents or employees and must use professional judgment in disseminating information as part of executing specific job responsibilities.
• Respects and maintains confidentiality, parameters of operation, professional protocols, and individual privacy.

• Serves customers efficiently and friendly manner, resolves concerns seeking assistance from supervisors or management as needed.

• Stocks all customer supplies per direction of supervisor on duty.
• Stocks, prepares, cooks, and serves all menu/food related items in unit assigned.
• Washes, peels, cuts, and seeds vegetables and fruits.

• Accurately reports all cash receipts, makes deposits and files the appropriate paperwork daily.
• Monitors standards and makes recommendations for improvements or cost reductions without sacrificing service quality standards.
• Demonstrates understanding of departmental requirements and interprets intent accurately to staff members.
• Maintains sick line and fills open positions.
• Monitors customer traffic/buying trends and makes adjustments to improve service delivery.
• Monitors daily performance and productivity of staff and ensures compliance with timetables and quality standards.
• Posts schedule on a weekly basis.
• Inspects assigned areas and reports substandard safety, security, or equipment conditions to Cash Operations Manager.
• Schedules employee time off according to established union contract.
• Trains staff as assigned, and assists with orientation of new employees in a timely and efficient manner.

• Compiles weekly inventory of all point of sale coolers, racks and walk‑in coolers.
• Counts, verifies and reconciles daily sales, following all cash handling standards.

• Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
• Inventories supplies daily and requisitions items as needed to meet par levels.

• Monitors customer traffic/buying trends and makes appropriate adjustments to improve service delivery.
• Maintains sick line and fills open positions. Posts schedule on weekly basis.
• Schedules employee time off according to established union contract.
• Trains staff as assigned, and assists with orientation of new employees in a timely and efficient manner.
• Confidentiality extends to all matters involving the University, its agents or employees and must use professional judgment in disseminating information as part of executing specific job responsibilities.

$500 signing bonus after a 4‑month satisfactory probationary period is completed. Competitive salary and excellent benefits package including health, dental, paid holidays, free parking, free meals during working hours, free uniforms, free gym membership, tuition benefits, paid employee referral program, and a generous 403(b) match.

Job…