Project Coordinator; Customer Service - Morin Corporation; Bristol, CT

Project Coordinator (Customer Service) - Morin Corporation (Bristol, CT)

Job Category : CUSTOMER SERVICE

Requisition Number : PROJE
002289

• Posted :
  November 26, 2025
• Full-Time
• On-site

Showing 1 location

Bristol, CT 06010, USA

This role requires a detail-oriented and organized individual responsible for processing all orders for Morin products and services. The Project Coordinator will plan, schedule, implement, and monitor production activities, ensuring contract requirements, product specifications, and deadlines are met. As a key part of the Regional Sales support function, this position requires close coordination with the Regional Sales Manager to ensure our customers receive the highest level of customer service and support that drives and maintains an excellent NPS Score of 50 or more.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Utilizing a Pro-Active approach, work in tandem with the Regional Sales Managers to exceed customer expectations.
• Reviews contract specifications, Quotes, Purchase Orders, trims/profile drawings, and other project documents to understand customers’ project requirements.
• Maintain a Professional demeanor with a friendly and pleasant manner in all communications to create strong internal and customer rapport.
• Work closely with our Technical Department to ensure customers’ technical requirements are met.
• Schedule project meetings with RSM and Technical team to kick-off any complex project.
• Update Quotes and Create new Quotes as and when needed to support Regional Sales Manager specifically during their PTO.
• Collaborates with Marketing, Finance, and other departments as necessary.
• Stays up to date with and acts according to Kingspan Compliance Program requirements.
• Enter order details in a timely manner and maintain all project information and documentation for all Orders that are processed and tracked in both SAP and Salesforce CRM Platforms.
• Responsible for directly supporting customers throughout the project lifecycle.
• Ensure all documents are accurate for production and prepare Production Paperwork when needed.
• Identify and accurately provide information needed to Procurement as quickly as possible throughout the process, utilizing the Coil Release Form or requesting to be expedited when necessary.
• Coordinate with all departments throughout the lifecycle of the project and strive to meet or exceed Customer Expectations.
• Record customer Complaints / Claims and work with management to improve the overall Customer Experience.
• Identify requirements for packaging and shipping, including special shipping conditions.
• Work closely with the RSM to maintain customer name and address database and confirm all contact information is updated and correct in SAP and Salesforce.
• Monitor backlogs and keep ship dates and customer required dates accurate.
• Enter Custom Sample Requests into SAP and follows up to ensure shipment occurs in a timely manner.
• Correct and timely completion of all files and paperwork.
• Performs other related duties as assigned.
• Must be Customer Focused
• Follow the Group Code of Conduct and Group Compliance Policy (applicable section 2.1-2.4) along with other applicable company policies.
• All other duties assigned as required and appropriate.

High school diploma and one to three years' related experience/training

Prefer 3-5 years in manufacturing environment, project coordinator or customer service setting

Must know how to use a computer, microsoft office, outlook, SAP, salesforce and other relevant software

Must have customer/client focus

Must have strong oral and written communication skills

Must have strong organizational and time management skills

• Must have high level of interpersonal skills

Must have flexibility

Must have a capacity for teamwork

• Must have technical capacity

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is a largely sedentary role;…