Patient Access Representative

Patient Access Representative

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West Bloomfield Township, MI | $16.00-$19.00 | Full-Time, Entry Level

The Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none! The role thrives in a fast‑paced, team‑oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Representative is cross‑trained in all clinical administrative processes, answering phones, checking in/out patients, performing reminder calls, entering data into the EMR and maintaining patient confidentiality.

Top candidates demonstrate superior customer service skills focusing on patient/customer satisfaction.

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401(k) with matching, fully vested after 3 months of employment
• Short and long disability, and life term insurance, complementary to full‑time employment
• Additional supplementary coverages offered at employee's elections:
  Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Performs data entry through Electronic Medical Record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Multitasks and moves between responsibilities efficiently
• Adheres to department standards and Policy Stat policies
• Other duties as assigned

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detail-oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to independently problem solve
• Great data entry skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast‑paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Aware of standards and performs in accordance with them

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care