Universal Banker

About Choice One Bank

At Choice One Bank, we offer more than banking jobs — we provide meaningful careers with opportunities to grow and thrive right here in Michigan. As the state’s premier community bank with over 125 years of history and 56 locations across West, Central, and Southeast Michigan, we are committed to creating a positive workplace built on respect, integrity, and teamwork. Our employees enjoy competitive benefits, career advancement, professional development programs, and the chance to make an impact in the communities where they live and work.

Whether you’re starting your career or looking to take the next step, Choice One Bank offers rewarding Michigan banking careers where you can build your skills, achieve work‑life balance, and grow your future.

Universal Banker

Non‑Exempt – Grade Level 3

Reports To:

Assistant Branch Manager, Branch Manager

Equal Employment Opportunity.

“Provide superior service, quality advice and show our utmost respect to everyone we meet.”

Provide exemplary customer service to our clients. Responsible for building relationships by recommending appropriate deposit, loan, and other banking products. When needed, will also process customer transactions to provide excellent customer service.

• Provide excellent customer service and effectively resolve customer challenges.
• Understand and educate customers on consumer deposit and lending products.
• Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.
• Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
• Process customer day‑to‑day transactions as needed.
• Open new personal and business accounts in accordance with bank policies and regulatory requirements.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and report any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

• High School Diploma or equivalent
• Minimum of six (6) months cash handling experience preferred
• One (1) year of customer service in banking, financial services or goal‑drive retail sales preferred
• Successful completion of Choice One’s Retail Advancement Program (RAP)

• NMLS

• Communication – Effective written and oral communication skills required, with the ability to interface with internal and external stakeholders and community partners. Has group presentation skills.
• Analytical – Synthesize complex and diverse information; collect and research data; use intuition and experience to complement data.
• Technical Skills – Assess strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
• Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; works quickly and accurately.
• Dependability – Follows schedule consistently in a timely manner; limits absenteeism; ensures work…