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Bilingual Customer Success Mgr./ CSM

Member Resolution & Fraud Support Specialist

Job in Brighton, Livingston County, Michigan, 48116, USA
Listing for: Lake Trust Credit Union
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A member-focused financial institution in Brighton, Michigan is seeking a Member Resolution Specialist to provide exceptional service to members, particularly in fraud cases. This role involves helping members navigate difficult situations, documenting findings, and collaborating with various departments. Ideal candidates should have 3-5 years in call centers and financial institutions, with strong computer skills. Work with a supportive team that values member success and promotes a positive work environment.
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