Customer Service Specialist

Nikon Metrology is seeking a Customer Service Specialist who brings together exceptional customer service and strong administrative skills to help drive smooth, efficient business operations. In this role, you will serve as a key point of contact for customer inquiries while supporting internal coordination and ensuring accurate compliance and documentation processes.

• Respond to customer inquiries via phone, email, and other channels; follow through to resolution and satisfaction.
• Source and qualify service opportunities through inbound leads and targeted outbound outreach.
• Generate and process quotations for service, upgrades, training, software, and contracts; retrieve and submit purchase orders.
• Maintain accurate CRM records; manage upgrade and aftermarket opportunities to support contract retention and revenue growth.
• Coordinate with service and engineering teams to ensure technical requirements are met.
• Other duties as assigned.

• Manage incoming calls and ensure they are routed appropriately
• Office administrative support as assigned

• Manage the Reception Inbox and Answer First routing; respond to and direct emails appropriately, promptly and professionally.
• Document and continuously improve written processes and standard operating procedures.

• High School Diploma
• 2-4 years Administration
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to manage high volumes of email and request-driven work.
• Adaptability to evolving systems and procedures.