Onsite Member Services Rep

Responsible for assisting members with a variety of Credit Union products and services as well as providing administrative and clerical support to the Loan Processing Department.

• Opening/closing and maintaining credit union accounts
• Open and maintain Individual Retirement Accounts
• Assist members with a variety of Credit Union services and products
• Assist members with legal accounts
• Answer member inquiries via phone, email, and other online services
• Process wire transfers, stop payments, travel notices, address changes, check orders, etc.
• Preforms other related duties as assigned
• DNA/Fiserv Experience preferred
• Provides administrative and clerical support in a professional and efficient manner
• Communicates effectively with related parties via telephone in absence of the Loan Officer
• Establishes and maintains a filing system pertinent to supporting the department
• Prepares and sends out loan packages as requested
• Generates interest rate sheets in computer system and updates as needed
• Retrieves appropriate paperwork and information within the agency as directed
• Performs other related duties as assigned

If you are seriously interested in this role, please submit your resume directly to rsison @  – let her know your interview availability so she can send out interview links! Interviews are first come, first serve.

This is a Permanent position based out of Brighton, MI.

The pay range for this position is $35,360.00 - $37,440.00/yr.

Federal PAID Holidays; 2% 401k match; 10% on money purchase program of salary goes into 401k.

This is a fully onsite position in Brighton, MI.

This position is anticipated to close on Jan 21, 2026.

We’re partners in transformation, helping clients activate ideas and solutions across North America, Europe, and Asia.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.