Sales Operations Specialist

Description:

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and were here to support the people who are ready to make the world a better place.

Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA) is looking for a Sales Operations Specialist to join our Denver/hybrid team.

The Sales Operations Specialist is responsible for the day-to-day management, support, and reporting of MGMAs sales technology stack. This role ensures our sales platforms and processes are optimized, content is current and navigable, and sales teams are empowered to leverage technology effectively. The Specialist serves as the primary contact for sales tech vendors, supports the sales team with technology challenges, and acts as a liaison to CRM, IT Systems and Data Reporting teams to connect sales processes with company reporting and drive operational excellence.

Essential Functions:

• Oversee daily operations and health of sales technology platforms such as Outreach, Linked In Sales Navigator, Zoom Info, Chorus, Ring Central. Work would include admin settings, governance, reporting, user support, and troubleshooting.
• Serve as the main point-of-contact for our sales tech vendors; meet regularly to discuss our account health, stay up to date on feature-functionality, and implement changes as needed.
• Partner with internal technical teams to maintain sales technology integrations, data hygiene and functionality with our CRM in alignment with IT and data standards at MGMA.
• Work with the relevant cross-functional teams on behalf of sales, regarding JIRA ticket submissions, progression, testing, etc.
• Leverage CRM, Power
  
  BI reports, and Analytics team to validate sales data, run reports, identify trends, and deliver actionable insights.
• Manage and improve the content and workflows within our sales platforms (e.g., Outreach sequences, Chorus playlists, Zoom Info lists,) in partnership with sales and enablement.
• Govern the sales SharePoint sites, ensuring content is up-to-date, easily navigable, and team members are trained on best practices.
• Drive day-to-day follow-through on enablement and operations projects that benefit the sales organization and our revenue goals.
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

• None.

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMAs mission, vision, and values.
• Strong technical aptitude with CRM systems (Microsoft Dynamics preferred) and ticketing systems (Jira/Atlassian preferred)
• Experience with sales efficiency tools used for communication and research (Outreach, Linked In Sales Navigator, Zoominfo, Chorus, and Ring Central preferred).
• Advanced Excel skills for data validation, cross-referencing, and reporting with the ability to interpret data and translate insights into actionable recommendations.
• Familiarity with Product/Software Development Lifecycle
• Ability to develop strong working relationships with key external stakeholders and across all internal teams.
• A proactive approach to solving operational challenges and improving processes.
• Ability to work independently while proactively communicating priorities and alignment with manager.
• Comfortable balancing multiple priorities and working effectively across teams.
• A passion for leveraging technology to drive sales success.

Experience:

• Two (2) or more years of experience in sales operations, CRM reporting, or technology management.
• Hands-on experience with sales tech platforms (Outreach, Linked In Sales Navigator, Zoom Info, Chorus).
• Familiarity with Power BI, advanced Excel functionality, and SharePoint site management.

Education:

• Bachelor's Degree in Business…