Patient Access Acute Representative

Job Description

A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The Specialist ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co‑pays and balances, and follows up on pending issues. The Specialist also adheres to Intermountain Health’s policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.

Wed and Thurs 21:00 – 09:30

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co‑pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre‑certifications.

• Benefits Eligible:
  Yes
• Unit/
  
  Location:
  
  Platte Valley ED
• Additional Details:
  Not a remote position

• Interpersonal Skills
• Customer Service
• Insurance Verification
• Computer Literacy
• Payment Processing
• Medical Billing
• Problem Solving

• High School diploma or equivalent is preferred.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast‑paced environment.

• Ongoing need to see and read information, labels, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions with customers that require communication and understanding of spoken information quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy, including frequent computer, phone, and cable set‑up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment; work on hands and knees and bend to set‑up, troubleshoot, lift, and carry supplies and equipment, including items of varying weights up to heavy items.
• For roles requiring driving:
  Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Platte Valley Hospital, Brighton, Colorado

24

$19.29 – $27.45 (actual hourly rate dependent upon experience)

We care about your well‑being – mind, body, and spirit – which is why we provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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All positions subject to close without notice.