Teller Accounts

Provides quality service by assisting customers accurately and efficiently and develops long‑term customer relationships. Oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits, withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer‑service and sales activities, such as assisting walk‑in customers as well as telephone customers with account problems and questions.

Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.

Monday – Friday 7:45 a.m. – 5:30 p.m. (Opening/Closing shifts vary)

• Perform all regular teller duties including accepting deposits, cashing checks, and performing various customer‑service related duties.
• Prepare holds on deposits.
• Complete forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Perform operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Be responsible for opening and closing individual and commercial deposit accounts, obtaining appropriate BSA information and business documents for account opening.
• Prepare all paperwork and assist the customer in signing the documents.
• Strive to achieve sales goals by being a knowledgeable resource on products and services available to customers.
• Perform various customer service duties: answer phone calls and assist walk‑in customers; initiate customer research; process check orders; close accounts; process customer account printouts; sort daily mail; assist with NSF, Non‑post, and collections; assist customers with Safe Deposit Boxes; verify deposits for credit purposes; maintain customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
• Perform other related duties as assigned by management.
• Maintain regular and reliable attendance and work flexible hours, including weekends (if the branch is open on weekends).

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes; basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Skill in communicating with clients and co‑workers in a courteous and professional manner.
• Skill in operating computer terminals and printers, back‑counter capture machine, coin machine, and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provide leadership and guidance to subordinate members of the department in the areas of phone and in‑person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service are provided to customers so that the bank's goals of meeting customer needs are met.
• Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
• Ability to function as a team player.
• Ability to perform any other duties/projects as assigned by management.

• High school graduate or equivalent.
• A minimum of 24 months of prior banking experience is generally expected.
• Cash handling and customer contact experience preferred.