Logistics Customer Service Representative

Elwood Staffing -  -  - Responsibilities:
Serve as the main point of contact for customers, handling inquiries, complaints, and coordinating with the warehouse and office on orders, inventory, billing, and credits.;
Prepare, track, and manage all customer work orders and related paperwork, including special requests, order expediting, and inventory records.;
Schedule and monitor loads, maintain updated reports, and resolve issues such as refused, over, short, or damaged product.;
Verify accurate invoicing, maintain files and report, provide general clerical and office support, and communicate customer feedback to management.