Security Account Manager

Overview

Allied Universal currently have an opportunity to join their team as a Security Account Manager, working on a newly acquired contract to the business. The customer are a corporate, global financial business working out of modern office spaces in Central London, Reigate, Ipswich and Redhill.

In this role, you will be expected to manage, monitor and mentor, but personally exemplify the high standards of presentation, excellent knowledge of security and maintaining first-rate customer service skills at all times. You will also be the spearhead of the Security team, as you will be the first point of contact for the client and stakeholders, and all the Security team.

With responsibility for all client locations in the UK, you will need to ensure that all of your staff are both welcoming and representative of the five-star feel of the premises and our client that we are representing.

Your role is effectively dual-natured in that you are expected to deliver day-to-day operations (encompassing staffing, Compliance, H&S, Reporting, physical security, etc.), and be looking to the future through developing a contract strategy that informs (and is informed by) our client a0s Risk Management process, encourages innovation, and ultimately delivers a proactive service for each location that meets the expectations laid out in our Contract Development plan.

To be successful as the Security Account Manager you will need to operate in a "strategic" space, delegating and assigning "tactical" tasks to Site Managers and Supervisors. You will need to engage with our client and stakeholders as a matter of routine and become a trusted advisor.

Note:

This role requires travel to all four locations.

• Deliver client engagement on a routine basis.
• Ensure all posts are staffed daily with fully trained, fully uniformed, fully equipped staff.
• Attend weekly meetings with the Facility Services team.
• Conduct audits and ensure staff are compliant with their KPI's.
• Ensure that each post has a full set of paperwork, signed off and understood by the officers operating those posts.
• Staff development, appraisals, one-to-one meetings and disciplinary hearings for the Security team.
• Work closely with the FM teams and buildings management to ensure that all defects and repairs are carried out.
• Keep documentation and reporting up to date and accurate.
• Conduct risk assessments and update procedures where necessary.
• Monitor the SOPs for every position, ensuring they remain updated and current, with the Officers being fully conversant.
• Approve holiday and manage absence within the Security team.
• Manage all procedural and compliance aspects of the Security team.
• Conduct and report audits to Senior Management.
• Address problems presented by staff, AUS management, and clients to ensure satisfactory outcomes.
• Uphold the five-star customer service attitude through leadership.
• Maintain awareness of business and brand identity and associated risks.
• Lead employee engagement, development and succession planning.
• Identify, monitor and report on contract KPI 0s, identify opportunities and risks, and develop action plans with others to address underperformance.
• Reconcile invoicing and control debt/cash flow.
• Liaise with the AU training team to ensure staff are fully trained.
• Liaise with the AU team to organise requirements for equipment, uniform and external training.
• Liaise with the AU recruitment team for new staff interview, review and induction.
• Act as a stand-in Duty Manager in the absence of an Associate.

• Holds a valid SG or DS license, as well as a CCTV license.
• Previous security management experience.
• To be flexible to work Monday to Friday, 8am - 6pm.
• Excellent stakeholder and client management.

• £75,000 per annum
• Paid travel to Ipswich, Reigate and Redhill
• 25 days annual leave, plus 8 days bank holiday
• Workplace Pension Scheme
• Life Assurance benefit
• Financial support for SIA Licence & renewal
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Scheme
• Progression, training and development opportunities
• Refer a friend scheme
• Free uniform provided

Job

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