Customer Service Manager

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an amazing care home based in the Brooke, Norwich area. You will be working for one of UK's leading health care providers.

This care home really gets to know the residents and staff pride themselves on offering the highest quality care tailored to their needs.

To be considered for this position you must have experience of Hospitality Management

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high‑quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high‑quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first‑impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service

• £30,000 per annum salary
• Permanent full‑time role, 40 hours a week, 9am‑5pm
• Refer‑a‑friend*
• Reward Gateway – discounts, wellbeing, employee assistance & more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• Living Wage Employer

Reference

To apply for this fantastic job role, please call  or send your CV to c Talk to us - Jupiter Recruitment on Whats App: .