Receptionist​/Administrator

Overview

Hove Medical Centre is a well established training practice at the foot of the South Downs that requires someone to join their friendly and supportive reception team. If you like to learn new things and like to be kept busy, please read on.

We have a vacancy for either a full time or 2 part-time receptionists working between 20 and 37.5 hours per week. The hours will be worked between 08:00 and 18:30, Monday to Friday and will likely include some early starts (08:00) and some late finishes (18:30).

There will be an opportunity to work additional hours to cover holiday absences and occasional early evening clinics. The right person will provide a professional, positive and friendly service to our patients, deal with general enquiries and support our GPs, nurses and other clinicians to deliver a first class medical service.

• Dealing with patient enquiries either face to face or over the phone
• Booking appointments, working closely with our Triage GPs
• Keeping patient data up to date
• Explaining procedures
• Assisting and supporting clinic staff
• Liaising with other healthcare organisations

The candidate will need to:

• Be confidential
• Have excellent communication skills
• Able to work independently
• Be a team player

Hove Medical Centre's clinical team is made up of 4 GP partners, 3 salaried GPs, 1 nurse practitioner, 3 practice nurses, 1 clinical pharmacist, 2 healthcare assistants, 1 social prescriber and 1 Mental Health Coordinator. The clinical team is supported by a business manager and a team of 16 admin/reception staff.

Being a training practice, the clinical team can include GP registrars, student nurses, paramedic practitioners, physician associates, clinical pharmacists and medical students. It is rewarding to see some of these clinicians return in the future, fully fledged, knowing that we helped them on their journey. We support our staff on their own journey by providing a friendly and proactive working environment.

Overview of your organisation

Hove Medical Centre's clinical team is made up of 4 GP partners, 3 salaried GPs, 1 nurse practitioner, 3 practice nurses, 1 clinical pharmacist, 2 healthcare assistants, 1 social prescriber and 1 Mental Health Coordinator. The clinical team is supported by a business manager and a team of 16 admin/reception staff. Being a training practice, the clinical team can include GP registrars, student nurses, paramedic practitioners, physician associates, clinical pharmacists and medical students.

It is rewarding to see some of these clinicians return in the future, fully fledged, knowing that we helped them on their journey. We support our staff on their own journey by providing a friendly, varied and proactive working environment. We offer a generous holiday entitlement and staff are entitled to join the NHS pension scheme.

Job title
: RECEPTIONIST

Reports to
: RECEPTION MANAGER

Hours
: 20-37.5 hours per week

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary
• Action repeat prescription requests and ensure that they are ready…