Workplace Concierge Coordinator

Overview

Better places, thriving communities.

Job Title:

Workplace Concierge Coordinator

Front of House Manager

40 per week, Monday to Friday within the business hours of 07:00-18:00

• Liaise with service providers to ensure delivery of a quality service, on time, to specification
• Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress
• Acquire a good knowledge of all on-site services to advise individual customers in line with their needs
• Work to and periodically review and update a standard set of operating procedures
• Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPs) for less abled guests
• Carry out the building HS&E and Operational standard daily inspection at the beginning of each day, raising and ensuring completion of all actions
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
• Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely manner
• Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
• Working closely with the catering team, ensure all hospitality orders are delivered correctly and on time and all completed hospitality is collected efficiently
• Customer support and training of the room booking and visitor management systems
• Raise proactive and customer feedback requests via the Maximo system and ensure each request is managed to satisfactory completion
• Attend weekly service line meetings to ensure a one team ethos is created throughout the team
• Provide operational support to internal events, working closely with marketing, catering and other stakeholders to ensure seamless service
• Manage and maintain floor plans, ensuring they are accurate and updated to reflect current business requirements
• Work flexibly to support out-of-hours requests and extend hours to self-cover operations
• To support the Service Level Agreement by ensuring that all activity is carried out effectively

• Customer orientated approach
• Passionate about exceptional customer service
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
• Ability to build positive relations with colleagues, guests and clients
• Enthusiastic and conscientious
• Computer literate (Word, Excel, Outlook E-mail)
• Clear, strong and confident communication skills
• Team player with an enthusiastic attitude
• To work efficiently and effectively in a team as well as individually
• Able to work off their own initiative and with minimal direction
• A clear understanding of Health & Safety practices
• Organised, capable of managing and prioritising multiple workflow requirements
• Excellent written and oral communication skills
• High attention to detail
• Ability to carry out manual handling duties

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our…