Service Manager

Overview

This senior management role will focus on optimising gas servicing and maintenance operations at our client's Glasgow headquarters, before assisting in the rollout of new service depots across England. This is a important role in the future of the Service business and helping to scale the operations.

You are a hands-on leader with a passion for operational excellence. You thrive in fast-paced environments and bring a calm, focused mindset to get things done. You’ll be approachable, collaborative and driven by results—with a sound understanding of gas and combustion systems. You must have knowledge of commercial gas installation and maintenance, from planning and coordinating works through to testing, commissioning, and ongoing servicing.

You will also recognise yourself in our company values:

• Specialist – Experienced in your field.
• Safe – Prioritising safety above all else, without compromise.
• Motivated – Driven by quality, accountability and a desire to go above and beyond.
• Committed – Caring for your team and clients.
• Rational – Delivering practical solutions to our clients.

• Lead the office and engineering teams within the Service department.
• Continue developing and improving operational excellence and client service.
• Create and develop key client and supplier relationships.
• Design and implement scalable systems and processes to support future national expansion.
• Recruit, develop and manage high-performing engineering teams.
• Oversee service delivery, scheduling, logistics and client satisfaction.
• Ensure compliance with health & safety, gas safety and industry regulations.
• Collaborate with other departments to align service operations with broader business goals.
• Manage budgets, KPIs and performance metrics.

• Proven experience in a management role in field-based service environment.
• Commercial gas installation and maintenance knowledge.
• Good understanding of gas and combustion systems, including compliance with relevant safety standards and regulations.
• Demonstrated ability to manage teams through periods of change or growth.
• Experience implementing systems and processes to improve efficiency and consistency.
• Commercial acumen and experience managing budgets and performance metrics.
• Familiarity with digital tools and systems to support service operations.
• Strong client relationships in the FM sector across the UK.