Field Manager

Overview

Otis Elevator Co. has been at the forefront of transforming urban mobility for over 160 years. Renowned for its pioneering elevators, escalators, and moving walkways, Otis is committed to connecting people to the destinations that matter most. With a rich heritage of innovation, the company continues to redefine passenger movement in urban environments. Otis is a global leader, recognized for its engineering excellence and customer-focused solutions.

Role Overview

Otis is growing and we are recruiting a Field Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based at Hinkley Point.

• Ensure all aspects of field safety
• Meet with customers to ensure obligations and expectations are achieved
• Direct the performance of field maintenance and contractual service operations
• Conduct field education training with field workforce
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support, participating in sales estimation / proposals as required
• Authorize repair orders and tracking completion
• Lead change to better efficiency and communication

• Work experience within a Field Service role or a Lift Engineering background.
• Experience with leading a team of technicians is preferred
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

• We offer you remuneration in accordance with local standards plus a company car or car allowance.
• Enrolment onto the FM Incentive scheme
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• Apply today to join us and build what’s next!.