Desktop Support Specialist

Direct message the job poster from Tata Consultancy Services

If you need support in completing the application or if you require a different format of this document, please get in touch with or call TCS London Office number with the subject line: “Application Support Request”.

Role: Desktop Support Engineer (SC Clearance required)

Job Type: Permanent

Location: Bridgwater, UK (Onsite)

Number of hours: 40 hours per week – full time

Are you looking to take on a role in IT Service Desk and Request Management?

We have an exciting opportunity for you –
Desktop Support Engineer.

Careers at TCS:
It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.

Key responsibilities:

• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
• Handling calls with Customers, VIP user management
  · Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD – Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Device movement from one desk to another as per requirement/project requirement
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area.
• Printers – providing primary support including replacing consumables.
• Active Directory group management, account unlocks and password resets.

Your Profile

Essential skills/knowledge/experience:

• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ’s for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & Share Point
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to…