Sr. Manager, Network Services- PVH Corp

Position: Sr. Manager, Network Services- PVH Corp.
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* About Us:

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* We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That's the Power of Us, that's the Power of PVH+.   

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH  
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* About the Role:

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* The Senior Manager, Network Services, will be responsible for overseeing the operations of network and network security services within an organization, which falls under the domain of the function of IT and the brand-led team of PVH technology - managing teams that maintain, support, and optimize all network & network security functions, ensuring smooth operations, resolving issues, and driving continuous improvement across the portfolio, often collaborating with business and IT stakeholders to meet service level agreements (SLAs) and effective demand management.

This role will be leading a team consisting completely of external Partner Teams located across the globe to ensure efficient service delivery, customer satisfaction and operational excellence. This role will have external partner delivery leads/subject matter experts/operation leads reporting into him/her who have various experiences across single or multiple domains.

The core areas and platforms under scope fall under the below categories:

+ Network stack across the retail, warehouse, office and data center environments

+ Network is using multiple technologies such as Cisco Router, switches, Wireless Controllers, Wi-Fi APs, Infoblox DDI, Cisco SDWAN appliances, Cradlepoint and other smaller technologies

+ Network Security Solutions include SASE, Cisco and Checkpoint firewalls, VPN, NAC, Certificate Management

+ Security frameworks, audits and compliance

+ Monitoring, automation, scripting and optimization

This is a high impact role that requires identifying, and addressing operational requirements, refining and improving the existing service portfolio and acting as service owner to set the prioritization of epics and user stories.

The Senior Manager, Network Services will be implementing processes to enhance our service quality, customer satisfaction and operational efficiency next to owning contract management, delivering top-tier service to our associates.

The diversity and rhythm of our multi-domain / multi-hub operating model requires building strong strategic relationships across the PVH organization.

The ideal candidate has an out-of-the-box mindset, good leadership skills, is data driven, has deep commitment to customer value and knows what it takes to be a servant leader.

** What You'll Do:*
* + Advises the Sr Director Infrastructure & Security Services on IT Operational strategy and delivers input regarding his/her scope of Network & Network Security coverage.

+ Leads and monitors the operational team on his/her domain to ensure efficient day-to-day delivery of Network & Network Security services to the organization.

+ Helps the Sr Director Managed Services to develop operational policies in the area of support services. Assists in the development of support models and prepares for operational readiness.

+ Ensures smooth transition of IT Infrastructure from project phase to run phase and manages successful integrations & releases in accordance with business standards and objectives.

+ Expectation is to on a regular basis network and liase with Sr business leadership (Sr. Director/ Director) stakeholders in the supply chain, HR, Finance and Brands as well as Senior IT leaders of these domains.

+ This role will need good knowledge of the domain under scope to engage effectively and proactively with IT, Business and the vendor

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