Manager, Customer Compliance

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, we are renowned for producing award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey, and we operate in more than 30 countries worldwide, including subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of inclusion, collaboration, customer‑centricity, and social responsibility. We value work‑life balance and flexibility, offering a hybrid office schedule, casual dress code, and flexible Fridays, plus opportunities for facilitated courses, certificate programs, and self‑paced learning.

The Manager, Customer Compliance is responsible for leading vendor compliance initiatives within the Supply Chain Management function. The role ensures adherence to customer requirements, drives process improvements across order management, warehouse, transportation, and planning, and manages compliance reporting and analytics. The Manager collaborates cross‑functionally with sales, finance, IT, and operations teams to resolve compliance issues, develop corrective actions, and implement best practices.

They foster strong relationships with internal teams and external partners, oversee compliance‑related projects, establish KPIs, and provide strategic insights to support organizational goals.

• Lead the compliance function ensuring all team resources are optimally deployed to support and achieve critical supply‑chain goals
• Manage compliance cross‑functional team initiatives and activities related to vendor compliance violations and corrective action
• Evaluate current business processes and requirements within order management, vendor compliance, warehouse, transportation and planning as they relate to compliance and partner cross‑functionally to make improvements that result in improved performance
• Review existing and new routing guides for requirements and work cross‑functionally to ensure Brother’s compliance or negotiate on exemptions or changes with sales and customers
• Actively participate in daily/monthly discussions with warehouse and transportation teams to drive performance
• Partner closely with Sales to drive program improvements and provide ongoing operational support
• Lead projects related to supply‑chain impacts from customer requirements
• Establish and monitor processes for data collection, dissemination, root cause analysis, validation, dispute, and data sharing
• Establish KPI and metrics related to compliance update management on monthly progress

• Prepare and deliver monthly reports and presentations across the department, Sales teams, and Executive leadership
• Support development, building, and deployment of tools and technical solutions for vendor compliance data and reporting
• Act as liaison with Analytics and Insights and IT teams to generate dashboards and reports for compliance metrics

• Provide budget recommendations for violations and support in monthly forecast, accruals, and reconciliation with finance and sales
• Manage monthly AR and Top‑Line reporting resolution to ensure accurate reconciliation

• Bachelor’s Degree in Business, Logistics, Supply Chain or related experience

• 7+ years of hands‑on experience leading customer compliance function and leading teams (both directly and indirectly) through process improvements efforts in support of organizational goals
• 5+ years of experience with warehouse operations and transportation (preferred)

• Advanced Microsoft Office (Outlook, Word, Excel and PowerPoint)
• SAP OTC/Order Management Modules (preferred)
liSAP S/4 HANA (preferred)

• Strong analytical and…