Senior Director, Platform Engineering

Role Overview

Senior Director, Platform Engineering role at Brother USA. The Senior Director, Platform Engineering is responsible for providing executive leadership and strategic direction for Brother’s Americas IT platform engineering function and teams.

• Platform Engineering:
  Define and execute platform engineering strategies that meet business needs, drive innovation, and promote operational excellence. Own and manage core enterprise platforms, including SAP S/4, Salesforce Sales/Marketing/Commerce/Data Clouds, WMS, Dayforce, Microsoft Data Fabric, Databricks, and their supporting application ecosystems. Manage and deploy AI models and leverage agent-based solutions to enhance productivity and operational efficiency. Provide technical direction, mentorship, and guidance to platform engineering teams, fostering collaboration, professional development, and adherence to best practices.
  
  Monitor and evaluate emerging technologies and industry trends to determine relevance and potential impact on organizational goals. Ensure platforms' compliance with company policies and regulatory requirements, including application security and access management. Manage IT resources, vendor relationships, and contractual agreements to ensure performance, accountability, and value delivery. Utilize modern Dev Ops frameworks and squad/pod delivery models to accelerate delivery, enhance agility, and improve development efficiency.
• Executive Leadership:
  Define the vision and direction for Platform Engineering, ensuring strategies and initiatives deliver measurable business value and strengthen competitive advantage. Partner with executives, business stakeholders, IT leaders, and technical experts to align platform roadmaps, development plans, and system integrations with enterprise architecture and infrastructure. Establish and monitor key business metrics, including financial performance to budget/forecast, capital allocation, resource and vendor utilization, and platform-specific KPIs.
  
  Serve as a trusted advisor to executive leadership by providing insights on technology trends, infrastructure strategies, emerging platforms, and industry best practices. Recommend and implement new capabilities and tools that enhance business outcomes. Oversee the performance, results, and strategic direction of application teams within Platform Engineering, ensuring alignment to organizational priorities and service excellence. Foster a culture of collaboration, innovation, and continuous improvement.
  
  Strengthen IT capabilities by developing team skills, enhancing technical depth, and fostering creative problem‑solving. Lead initiatives to reduce costs, enhance service quality, and maximize value delivered by IT platforms, vendors, and internal resources. Develop, manage, and track annual budgets for platforms, teams, and resources, ensuring fiscal discipline and alignment with organizational priorities.
• Transformation & Strategy:
  Develop and execute a multi‑year transformation roadmap focused on modernization, scalability, and digital enablement across all core technology platforms. Foster a planning‑based, performance‑oriented culture by defining measurable KPIs, establishing transparent tracking mechanisms, and linking outcomes to business objectives. Collaborate with executive and business stakeholders to define, prioritize, and sequence transformation initiatives that align with organizational strategy and drive measurable value.
  
  Lead end‑to‑end execution of transformation projects, driving organizational adoption, managing change, and ensuring delivery of expected results within scope, time, and budget.
• Support & Continuous Improvement:
  Foster a culture of continuous improvement within Platform Engineering, enhancing the efficiency, reliability, and scalability of all enterprise technology platforms. Define, monitor, and report on IT application KPIs to assess the effectiveness, maturity, and business impact of platform engineering initiatives. Develop and maintain a consistent support and engagement model aligned with ITIL/ITSM best practices, ensuring high‑quality service delivery and operational…