Systems​/Usability Engineer

Overview

About Iconectiv
At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape evolves. For more information, visit  and follow us on Linked In.

Location
:
Hybrid/Bridgewater, NJ

Responsible for the requirements, engineering, and design of system usability and associated functionality. This includes designing user interfaces, documenting related requirements, and critical design decisions related to user interfaces. Engages with various levels in the organization – from the executive management team to the technical team – to analyze problems and develop solutions. Supports an existing production system. Responsible for the organization’s compliance with contractual requirements, including quality checks of reports and maintenance of automation.

Develops materials for information sharing with management and external parties. Works with internal organizations to design and enhance processes and procedures across a broad spectrum of disciplines.

• Systems Analyst experience with focus on User Experience (UX) / Usability Engineering
• Background in requirements gathering, analysis, and documentation through working with end users, engineers, and developers
• Ability to translate input from multiple sources into practical usability, process, and procedural improvements
• Experience designing web-based user interfaces for complex processes and flows
• Solid written and oral communication skills
• Excellent collaboration skills and detail oriented
• Ability to interact with all levels of the organization and with customers
• Comfortable working in a changing environment with tight schedules and varied assignments
• Experience working on software systems
• Proficient with Microsoft Office products
• B.S. in Computer Science, Human-Computer Interaction, Human-Centered Design/Engineering, Engineering, or equivalent with 3+ years of experience as a Systems Analyst, Usability Engineer, or User Experience Designer
• U.S. Citizenship Required
• Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

• Telecom background desired; experience with number portability or number administration is a plus
• Working knowledge of HTML, CSS, Java Script
• Familiarity with motion/micro-interaction design
• Experience with SQL and Oracle databases desired
• Experience with compliance activities or auditing is a plus

Compensation & Benefits This role pays between $88k - $127k. Eligible for variable pay (bonus). Final pay is determined by factors including experience, education, skills, abilities and geographic region.

Benefits
:
On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and life insurances. Eligible for Company 401k with matching and automatic contributions. Paid time off includes Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, paid holidays and paid sick leave.

Equal Opportunity We are an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. We maintain a drug-free workplace and perform pre-employment substance abuse testing.