Client Services Consultant II

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You will become a member of the Mid Atlantic Customer Unit in National Accounts, delivering world class customer service to our premiere National Account customers. This role will deliver exceptional customer service, serve as a liaison between the clients and Met Life internal departments, resolve client inquiries, and develop proficiency in account and project management, problem resolution, implementation, and customer service.

• Lead your National Account block of customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for Met Life.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly steward ships, customer visits, and project manage complex solutions.

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
• 5+ Years of client experience

• Bachelor’s degree
• 3+ Years of group benefits experience
• Strong Customer Satisfaction Focus
• Growth Mindset

The expected salary range for this position is $63,500 - $97,400.

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical, prescription drug, vision, and dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products, employee assistance program, digital mental health programs, parental leave, volunteer time off, tuition assistance, and more.

Recognized on Fortune magazine’s list of the “World’s Most Admired Companies,” Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, Met Life is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers across more than 40 markets globally.

Met Life is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at  This information will be held in confidence and used only to determine an appropriate accommodation for the application process. Met Life maintains a drug‑free workplace.

Not Applicable

Full‑time

Other

Insurance