Customer Experience Associate NS

Customer Experience Associate - Bridgewater, NS (26.25 Hours/ Week)

Requisition

Join a purpose‑driven, winning team committed to results in an inclusive, high‑performing culture.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank puts customers first and prioritises helping them achieve their financial goals.

• Taking a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Processing day‑to‑day transactions.
• Nurturing rich, long‑standing relationships.
• Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities.
• Being a technology expert and sharing your knowledge by introducing clients to mobile‑banking applications and assisting them to better manage their banking needs.

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target‑based performance environment, and contribute positively to a team‑oriented work environment.
• Show eagerness to learn and determination to succeed.

• Proved customer service skills through work or community involvement.
• A willingness to assist in a professional, friendly and efficient manner.
• Availability to work a flexible schedule.
• Comfortable with simple sales situations.
• Strong technical skills and the ability to promote digital and self‑service banking options to our customers.

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support career growth and enhance skills.
• An organization committed to making a difference in communities – for you and your customers.
• Recognition and rewards for high performance, supported by leadership through meaningful development conversations.
• A competitive compensation and benefits package.

Canada:
Nova Scotia:
Bridgewater

Scotiabank is a leading bank in the Americas, guiding customers, families and communities towards success through a broad range of products and services. Scotiabank values the unique skills of each individual and is committed to creating an inclusive and accessible environment for everyone. If you require accommodation during the recruitment process, kindly let our Recruitment team know.