Assistant Restaurant Manager

Overview

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

The Assistant Restaurant Manager will successfully direct and oversee all activities of the dining cabin and restaurant to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The Assistant Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties.

Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the City Cruises’ team.

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Complimentary Meals
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

• Customer Service:
  Provides amazing hospitality to guests and shipmates as prescribed in RESPECT Service System
• Rotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Assists the Event Coordinator during boarding, greet and walk the guests to their table
• In the absence of the Event Coordinator, greet and assist the guests with their reservation and show them their table
• Conducts daily stand-up briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintains highest standards of safety for customers and staff
• Maintains the highest standards of sanitation in accordance with local regulation and corporate guideline
• Develops and executes programs that improve the level of service and product quality
• Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
• Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.
• Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
• Rotates food and beverage products by practicing first in and first out procedures.
• Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old.

• Leads by example; maintains highest level of…