IT Support Tech

LOOS & CO., INC., 16B Mashamoquet Road, Pomfret, Connecticut, United States of America

Posted Tuesday, February 24, 2026 at 5:00 AM

T ake the next step in your career with a n exciting and growing company

As the only fully integrated maker of premium quality wire, rope , and assemblies, Loos & Co holds a leading position in the global aerospace sector.

A division of the Central Wire (CWI) Group of Companies encompassing 12 locations in three countries, 750+ employees, and over six decades of excellence, Loos & Co solutions are found in mission critical flight control applications. Our precision-manufactured components are also used for defense, med tech, and heavy industry purposes around the world, in large part because of the people behind our products .

If you have a passion for customer success and want to grow with a dynamic company that offers opportunities to reach your full potential, we want to hear from you.

We’re seeking a IT Support Tech t o join our fast-paced IT team in Pomfret, CT.

We are seeking a self-motivated, energetic IT Support Technician to join our team in Pomfret, CT. The ideal candidate must be a safety-conscious, detail-oriented, team player with strong follow‑up skills. If this is you, we want to hear from you!

As a member of the Direct Customer Support / Helpdesk Team, the IT Support Technician provides assistance with the maintenance, functionality and efficiency of IT Systems across all Loos/Central Wire locations, including desktop computers, printers, scanners, application software and other peripherals. This role may also be required to assist with IT projects and strategic planning, as well as identifying, maintaining, tracking, and deploying various technologies.

Travel to other CWI sites may be required from time to time. Other duties will be assigned as necessary.

• 1 - 3 years IT support/helpdesk experience (preferred)
• Service and / or systems support experience a plus
• Strong analytical troubleshooting skills
• Organized and detail oriented
• Strong customer service skills are a must
• Understanding of Windows operating systems installation and configuration, Active Directory/Windows domains
• Experience with Microsoft Office 2019/365 Suite
• Experience with PC hardware build and repair
• Knowledge of TCP/IP networking protocols
• Knowledge of cybersecurity fundamentals
• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

This is preferred experience – if you don’t have everything, don’t worry. We hire for both experience and growth and we are looking for individuals that want to grow with us. If it sounds like a great place to work, it is!

Loos and Co is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Loos and Co is a Drug‑free workplace and pre‑employment drug tests and background checks are required.