Supervisor of Patient Services

Supervisor of Patient Services

The Supervisor, Patient Services oversees the daily administrative and operational functions of the department, ensuring optimal performance in areas such as patient flow, scheduling, staffing, compliance, and customer service. This role is supervisory and works closely with clinical leadership and the revenue cycle team to align business practices with quality patient care.

• Supervises front office operations including staff scheduling, registration, Patient scheduling, closed encounters, and time of service collections, provider scheduling Template (coordination with charge nurse).
• Communicates issues and barriers that need to be escalated to leadership to the Business Operations Manager.
• Supervises team of PSRs: trains, evaluates performance, and ensures accountability.
• Monitors office workflows, implements process improvements to enhance efficiency and reduces errors in partnership with the Business Operations Manager and monitors deposits and cash funds.
• Collaborates with clinical and billing departments to ensure accuracy of documentation, coding, and claims submission.
• Ensures compliance with HIPAA, OSHA, and other regulatory requirements.
• Analyzes operational data to identify trends, variances, and opportunities for improvement.
• Handles patient, staff and provider issues professionally and promptly. Escalates when appropriate. Maintains confidentiality in a professional manner.
• Coordinates with IT and EHR support teams for smooth system operations.
• As needed, executes PSR tasks:
  • Electronic Health Record (EHR) tasks:
    Registering patients; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s EHR
  • Payment Management:
    Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end-of-day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements
  • Patient
    
    Schedule:
    
    Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person
  • Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients their financial terms and payment arrangement options; calculating and entering sliding fee eligibility based on patient income

• Excellent customer service, leadership, communication, and organizational skills.
• Strong critical thinking and problem-solving skills and the ability to work as a member of the team to serve patients is a must.
• Basic understanding of billing, coding, and compliance.
• Proficient in EMR/EHR systems and Microsoft Office Suite.
• Highly preferred:
  Skilled in conflict resolution/de-escalation
• Highly preferred:
  Fluent in Spanish or Haitian Creole

• Associate’s degree or 3–5 years of front office experience in a healthcare setting
• Strong understanding of medical office operations:
  Check-ins, visit paperwork, cash balances, etc.