Pt Financial Access Specialist ED

2 days ago Be among the first 25 applicants

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values — integrity, patient‑centered, respect, accountability, and compassion — must guide what we do, as individuals and professionals, every day.

• Interviewing/Demographic Information: obtains and accurately records all patient demographic fields within the patient’s EMR for both clinical and financial use, adheres to Patient Identity/Red Flag procedures, and presents a digital photo image for the patient’s EMR.
• Insurance and Billing Requirements: ensures accurate billing information is obtained and verified at the point of service, initiates financial documentation for self‑pay accounts, and collects co‑payments and/or deductibles, providing explanation of benefits.
• ED Registration Functions: manages the ED Track Board to prioritize patient flow, maintains registration columns and tabs, and works various-designed registration work queues.
• Admitting Functions: processes inpatient bookings (direct admits, maternity, etc.), escorts patients and provides directions for scheduled appointments at each access point, and maintains visitor volume with accurate visitation passes.
• Resource Management/Supports Organizational and Departmental Goals: provides excellent customer service to patients and families, meets organizational and departmental goals, and maintains all required system and web application login codes.
• Customer Service: follows department protocol, ensures smooth functioning of all processes, and guarantees a positive patient experience by adhering to YNHHS Standard of Professional Behaviors.
• Additional Functions: multitasks and processes non‑traditional registration assignments, including Cath Lab arrivals.

Education: High school diploma or GED required. Associate degree preferred.

Experience: Two to three years’ work experience in a customer service environment, preferably in a medical office or hospital setting with emphasis on registration and/or scheduling, third‑party insurance verification, and financial clearance dealing with all aspects of medical insurance and eligibility requirements.

Licensure: NA

Special

Skills:

Self‑directed, well organized and exhibiting team‑oriented skills, able to educate and advocate for patients and families, multitask and reprioritize in response to volume fluctuations, strong interpersonal skills, excellent investigative, critical thinking and problem‑solving skills, intermediate computer skills, proficient in registration work queues, able to provide training or in‑service to other staff, and consistently demonstrates effective written and oral communication skills.

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

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