Patient Service Coordinator; PSC - Infectious Diseases

Patient Service Coordinator (PSC) – Infectious Diseases

Join to apply for the Patient Service Coordinator (PSC) – Infectious Diseases role at Hartford Health Care
. The position is located at 2660 Main St, Bridgeport (10438). Monday–Friday shifts. We invite you to become part of Connecticut's most comprehensive healthcare network, where every moment matters.

• Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
• Create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and others, in accordance with patient privacy and safety standards.
• Deliver exceptional customer service with the Hartford Health Care brand experience.
• Welcome patients in person or on the telephone and take detailed messages as needed.
• Register arriving patients, including insurance verifications, patient demographic updates, and video visits.
• Use Epic, patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update records.
• Manage high call volumes and follow standard procedures to ensure an efficient patient experience.
• Correspond with clinical operations and/or providers as necessary, and transfer calls as appropriate to clinical team members, including handling complaints and escalations.
• Schedule patient appointments and inform patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).

• High school diploma/GED equivalent, or at least 2 years of customer‑service experience (preferred).
• 1 year of customer‑service experience in a fast‑paced medical office.
• Epic experience preferred.

Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industry: Hospitals and Health Care