Communication Specialist I​/II

Definition

Communication Specialist I: Under direct supervision, to support the administration of communication network infrastructure including radio, wired & wireless data, telecom/VoIP (Voice over Internet Protocol); and perform other work as assigned.

Communication Specialist II: Under general supervision, to support the administration of communication network infrastructure including radio, wired & wireless data, telecom/VoIP (Voice over Internet Protocol); and perform other work as assigned.

Communication Specialist I: This is the entry level classification in the network and communication series of the Infrastructure Division of IT, which provides support for agency voice and data communication networks. Incumbents perform routine duties under close supervision necessary to support complex, high-impact networks and technologies relied upon by a large amount of the organization in a relatively independent fashion. Errors are limited to specific assignments or project tasks, and impact is generally limited in terms of dollars, lost time, or department image.

Communication Specialist II: This is the journey level classification in the network and communication series of the Infrastructure Division of IT, which provides support for agency voice and data communication networks. Incumbents provide a full range of moderately difficult activities necessary to support complex, high-impact networks and technologies relied upon by a large amount of the organization in a relatively independent fashion.

Errors may result in loss of customer/user time and or data and may have substantial impact on department image.

Network Administrator, Communications Manager, Information Technology Director

None.

• Assists with service, installations, and upgrades of various communication infrastructure including radio, telecommunication, and data.
• Coordinates and works with in-house staff and outside contractors to resolve various communication and networking issues and may also troubleshoot and repair physical cable problems.
• Supports end-users and subscribers to ensure proper installation, configuration, and programming necessary to keep communication equipment functioning.
• Reviews and analyzes specifications to ensure compliance with standards and proper installation.
• Monitors and reports on network traffic, usage, and performance.
• Handles moves/adds/changes to existing network and phone infrastructure.
• Develops documentation pertaining to configuration and troubleshooting for communication networks.
• Travels to remote site to transport related equipment as necessary.
• Participates in relevant meetings and discussions.
• Performs other related duties as assigned.

• Performs advanced level service, installations, and upgrades of various communication infrastructure including radio, telecommunication, and data.
• Assists with the design, configuration, and implementation of communication network infrastructure.
• Supports end-users and subscribers to ensure proper installation, configuration, and programming necessary to keep communication equipment functioning.
• Oversees and ensures the development of high quality documentation pertaining to configuration and troubleshooting for communication networks.
• Makes recommendations and modifies network configurations to improve efficiency and cost effectiveness based on traffic, usage, and performance reports.
• Reviews and analyzes specifications to ensure compliance with standards and proper installation.
• Researches feasibility, cost, equipment needs, and time constraints/allocations for assigned projects.
• Travels to remote site to transport related equipment as necessary.
• Participates in relevant meetings and discussions.
• May provide basic mentoring, training, and coordination for junior staff.
• Performs other related duties as assigned.

• Basic telecommunication practices and principles, including wired and wireless networks, VoIP communication systems, video conferencing, and related services.
• Proper telecommunication equipment operation, usage and procedures for installing, maintaining and testing of system functionality.
• Applicable network cabling industry standards.

• Telecommunication practices and principles, including wired and wireless networks, VoIP Communication systems, video conferencing, and related services.
• Radio communication systems and associated infrastructure.
• The principles, practices and methods of installing, maintaining, and supporting communication networks and cable plant infrastructures.
• The principles, practices, terminology and trends in network, wireless and telecom/VoIP communication systems and services.
• Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
• Problem analysis techniques such as Root Cause…