Customer Support Manager

Employer Industry: Professional Mobile Communications

• Salary up to $110,000 USD
• Incentive Bonus Plans available
• Comprehensive benefits including Medical, Dental, and Vision
• Generous Paid Time Off and 10 Paid Holidays
• Opportunity for career advancement within a supportive and community-focused environment
• Engage in meaningful work that contributes to public safety and community well-being

• Provide exceptional customer focus and satisfaction during the delivery of Lifecycle Service products
• Manage government contracts, ensuring successful delivery of service products and contract renewals
• Develop service account plans and strategies to enhance customer relationships and service growth
• Act as a single point of contact for customer management, ensuring service delivery and compliance with Service Level Agreements (SLA)
• Collaborate with customers and internal teams to identify service improvements and manage operational documentation

• Minimum of 4 years of experience in Lifecycle Services, Account Management, Customer Service, or related fields
• Must reside in the territory, preferably in New York, to support customers effectively
• U.S. citizenship required with ability to obtain necessary security clearance
• Legal authorization to work in the U.S. indefinitely is required
• Must be able to obtain background clearance as required by government customers

• Experience in Public Safety, Military, Technical Services Sales, or similar fields
• Proven track record of managing complex customer accounts and service delivery
• Strong communication skills, particularly with IT personnel regarding WLAN and wired infrastructures
• Familiarity with contract management and change management processes
• Ability to identify up-sell/cross-sell opportunities within existing customer accounts

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