Customer Advocacy & Root-Cause Resolution Specialist

A leading financial institution seeks a skilled Customer Advocacy professional to investigate and resolve sensitive customer complaints. The ideal candidate will have over four years of customer service experience, a strong focus on root cause analysis, and exceptional communication skills. You'll work in a hybrid capacity, leading investigations into grievances while ensuring adherence to policies and regulations. This role emphasizes detailed documentation, collaboration with experts, and proactive measures to enhance customer satisfaction.

Competitive hourly compensation offered, based on experience and qualifications.
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