District Visitor and Community Manager - Central Region; East

Starting salary: £41,765 per annum
Contract type: Permanent
Grade: 4
Location: Argylls Lodging Stirling with hybrid working and regular travel across Central East district
Working Hours: Monday - Friday, 35 hours per week
Interviews: To be held in person in Stirling on Week Commencing 2nd March 2026

As District Visitor and Community Manager (DVCM) – Central East, you will lead our visitor and community services team within the Fife, Dundee and Angus area working across key sites including Arbroath Abbey, St Andrews Castle & Cathedral, and Dunfermline Abbey & Palace. You will be responsible for running a successful operation that delivers high quality visitor offers in collaboration with our partners and communities, maximises commercial income and the sustainability of our operation, and creates an empowering culture that inspires innovation, collaboration and continuous improvement across some of Scotland’s most significant heritage sites.

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• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

• Support the RVCM with the development and maintenance of a multi-year programme of site and district-level visitor and community engagement activity for Central East.
• Develop and maintain a district-level programme of operational and community engagement activity supporting your team to explore, collaborate, create and innovate with the aim of increasing local engagement with sites.
• Support the wider priorities of the Directorate, including the care of our properties, by working collaboratively with colleagues, cross-functionally and cross-regionally, to solve problems and implement the best solution for the organisation with the resources available to you.
• Support leaders in the Directorate and partners across the organisation with the continuous development of HES by sharing insights and data from your District and working collaboratively to deliver projects and improvements relevant to your role.

• Manage the visitor and community operation activities for all properties within the district, ensuring consistent national standards are applied, delivering against agreed performance indicators and creating the highest standards of service to customers visiting those sites.
• Effectively and efficiently manage the resourcing levels and operating standards associated with the visitor operations at sites within Central East, encouraging a culture of continuous improvement and innovation to deliver outstanding experiences for those who visit.
• Manage the overall development, delivery and facilitation of events at all sites in Central East working with local teams, colleagues across HES and third-party groups to provide a range of experiences and services for visitors and communities.
• Support with the resolution of operational issues on sites ensuring relevant procedures and processes are adhered to.
• Support the RVCM with the delivery at a District level of sustainable growth of commercial income at sites, working closely with colleagues across HES to take an innovative, proactive approach to local retail, ticketing, events, marketing, and partnerships.
• Support with the delivery of the volunteer programme, ensuring all members of local communities who contribute to the work of HES within the district feel welcome, engaged, and safe.
• Respond to all complaints in a timely manner and at a high standard, ensuring relevant procedures and processes are adhered to.
• Ensur…