Medical Education Centre Receptionist Apprentice

Medical Education Centre Receptionist Apprentice

The closing date is 10 February 2026

Applications are invited for this vacancy in the Clinical Education Department, and located in the Multi
-Professional Education Centre (MPEC) in the Princess of Wales Hospital.

The post holder will be required to undertake up to a 16-month training programme upon commencement of this Apprenticeship, with an aim to attain a Vocational Level 2 qualification.

Completion of the qualification is a requirement of the contract of employment.

During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions.

Months 1 - 6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater) and Months 7 - 18 will be paid at 75% of the top of Band 2 pay scale.

Upon successful attainment of the qualification, even if sooner than the 16 month allocated timeframe, the post holder will automatically move to the Band 2 as they will then meet the full KSF outline of this role, and be expected to undertake all duties within this Job Description.

As part of the Medical Education function, the post holder will form part of an integrated team to contribute towards facilitating the provision and promotion of a quality service in Medical Education in the locality, in accordance with All-Wales standards.

Adhering to the standard operating procedures in place, the post holder will be an active participant in responding and planning for change and development. A degree of initiative will need to be used when working unsupervised.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The Medical Education Centre Receptionist will:

Be the first point of contact in the MPEC for internal and external visitors.

Provide cover for front-of-house services by meeting and greeting visitors, liaising with organisers/speakers and attendees to maintain an efficient and professional impression of the University Health Board as well as dealing with customers calmly, politely and tactfully.

Have responsibility to problem solve conflicting booking difficulties, negotiating alterations with tact and diplomacy using own initiative to carry out changes to bookings, ensuring that appropriate procedures are followed regarding cancellation, change of venue and confirmation of booking. However, where conflicting situations arise with multiple users, analyse the requirements using negotiation and persuasive skills to ensure that a compromise is reached in order to meet the needs of users and make best use of resources available.

If problems…