Operations Analyst

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Our business is the UK’s longest-running insurer and longest-serving active bulk annuity provider, with an annuity book estimated at £86.1 billion as of 31 December 2023.

We’re recruiting for an Operations Analyst to join us. We’re offering a competitive base salary.

We’re looking for a Operations Analyst to join our Institutional Retirement Client Services team. In this role, you’ll help ensure we meet our contractual obligations with our counter parties by delivering accurate reporting, effective processes and excellent stakeholder support. If you enjoy working with data, solving problems and contributing to a collaborative, customer‑focused team, we’d love to hear from you.

• Providing post‑sale monitoring, calculations and payments for reinsurance, longevity and collateral arrangements
• Supporting the transition from modelled to live claims reporting for new schemes
• Delivering high‑quality support to internal and external stakeholders and resolving enquiries within agreed SLAs
• Working closely with colleagues to test, document and improve operational processes
• Maintaining complete and accurate audit trails in line with agreed processes and filing standards
• Applying Consumer Duty principles by keeping stakeholders updated and supporting excellent customer outcomes
• Managing data accurately and proactively to reduce operational risk
• Prioritising workloads effectively to meet deadlines and escalating where needed

• Experience working with data and strong competency in data manipulation
• Intermediate MS Excel skills
• Ability to prioritise and work to tight timescales
• Strong customer focus with the ability to build positive relationships
• Understanding of defined benefit pensions or reinsurance (beneficial but not essential)
• Awareness of key regulatory areas (e.g. GDPR, Treating Customers Fairly)
• A methodical approach with high attention to detail and a “right‑first‑time” mindset
• A degree in a mathematical, statistical or financial discipline, or equivalent experience

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Many discounts on our own products and a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing, empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.