Senior Customer Manager

Position Summary

Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Senior Customer Manager.

• Full time permanent position
• 39 hours per week
• Job location:
  
  Llay, Wrexham, LL12 0PB
  .
• Unionised site – works in partnership with Unite the Union.

A proactive and results-oriented Senior Customer Manager to lead the successful delivery and execution of key customer programmes. This role carries full accountability for programme performance and requires close collaboration with internal departments to ensure sales forecasts, delivery targets, customer satisfaction, and commercial obligations are met. As the primary escalation point for internal and external stakeholders, the Senior Customer Manager will drive issue resolution, chair internal reviews, and manage recovery plans to maintain delivery excellence and commercial alignment.

• A company culture that promotes work life balance
• Access to mental health support
• Business performance related bonus
• Career development opportunities
• Commitment to continued learning and development
• Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc
• Long Service Awards
• Enhanced Holiday Entitlement based on length of service
• Free parking
• 25% off local gym membership

• Hold overall accountability for assigned programmes, ensuring delivery to schedule, cost, and quality requirements
• Facilitate and chair regular D1 and internal programme meetings, ensuring risks, actions, and opportunities are tracked and managed effectively
• Support and influence cross-functional collaboration between planning, operations, commercial, and finance teams to ensure programme success

• Act as the primary escalation point for customer and internal programme issues, ensuring timely resolution and alignment
• Host and lead customer visits, providing confidence in programme execution and delivery performance
• Prepare and present customer recovery packs, order book insights, and forecast updates to support relationship management and transparency
• Support order book vs. delivery call‑off discrepancies, working with stakeholders to realign plans where needed

• Lead execution of all customer orders ensuring alignment with business cases and contractual obligations
• Support internal meetings including Level 3 SQCDP reviews and D1 performance tracking
• Monitor and report on product family performance, anticipating risks, and executing proactive Risk, Issue, and Opportunity Management

• Facilitate and lead Programme Review Meetings (PRM) to ensure programme status is reviewed and actions are defined and executed
• Monitor and report programme performance metrics including delivery adherence, sales progress, and issue resolution status

• Drive and coordinate sales forecasting activities in collaboration with operations and commercial teams
• Challenge and reconcile build rates vs. Aircraft rates, identifying gaps and solutions to optimise performance and resources
• Address and manage aged debt and invoice queries in collaboration with finance and Customer Managers, ensuring timely resolution

• Significant experience in senior programme, operations, or customer leadership roles, preferably within manufacturing, aerospace, or complex engineering environments
• Demonstrated success managing customer relationships, escalations, and programme delivery
• Strong business acumen with the ability to align strategic goals with operational execution
• Proficient in performance management tools (e.g., SQCDP), ERP systems (e.g., SAP), forecasting, and reporting
• Excellent leadership, communication, and stakeholder engagement skills
• Strong analytical, commercial, and decision‑making abilities
• Positive attitude
• Proactive Can Do Approach
• Ability to influence others

• Experience of working in a manufacturing environment or similar
• Previous experience with ERP systems (SAP preferred)
• Degree qualified or equivalent experience in a similar…