Service And Delivery Lead

Service & Delivery Lead – Bridgend

Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.

This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.

This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.

• Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment
• Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers
• Acting as the main operational point of contact for customers following the sales process
• Managing delivery timelines and ensuring installations meet technical and operational standards
• Identifying delivery risks, resolving issues early and escalating where required
• Monitoring service performance, warranty trends and recurring issues to support continuous improvement
• Developing clear processes and frameworks around delivery, onboarding and service coordination
• Tracking delivery milestones, service performance and operational KPIs
• Maintaining strong customer relationships and ensuring operational issues are resolved quickly

• Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment
• Experience coordinating multiple stakeholders across projects
• Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)
• Experience improving or implementing operational processes
• Confidence managing escalations and resolving complex service issues
• Experience using CRM or service management systems
• Full UK driving licence and willingness to travel to customer sites

• Salary up to £45,000 depending on experience
• Monday to Friday, 9:00am - 5:00pm
• Subsidised gym and canteen
• Free on-site parking
• Easily accessible location from the M4
• Opportunity to join a growing business at an exciting stage of expansion