Service and Delivery Lead

Service & Delivery Lead
Bridgend

Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.

This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.

This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.

What you'll be doing

Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment

Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers

Acting as the main operational point of contact for customers following the sales process

Managing delivery timelines and ensuring installations meet technical and operational standards

Identifying delivery risks, resolving issues early and escalating where required

Monitoring service performance, warranty trends and recurring issues to support continuous improvement

Developing clear processes and frameworks around delivery, onboarding and service coordination

Tracking delivery milestones, service performance and operational KPIs

Maintaining strong customer relationships and ensuring operational issues are resolved quickly

What we're looking for

Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment

Experience coordinating multiple stakeholders across projects

Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)

Experience improving or implementing operational processes

Confidence managing escalations and resolving complex service issues

Experience using CRM or service management systems

Full UK driving licence and willingness to travel to customer sites

What you'll get in return

Salary up to £45,000 depending on experience

Monday to Friday, 9:00am - 5:00pm

Subsidised gym and canteen

Free on-site parking

Easily accessible location from the M4

Opportunity to join a growing business at an exciting stage of expansion