Receptionist A&E

Go back Cwm Taf Morgannwg University Health Board

The closing date is 18 March 2026

Emergency Department Receptionist - Permanent, 22.5 hours per week

Worked over 7 days including bank holidays

We have an opportunity for a receptionist post based in the Princess of Wales Hospital. Hours will be worked over 7 days including bank holidays.

We are looking for a friendly, approachable individual to join our Emergency Medicine team to provide a comprehensive and high quality reception and administrative support.

The post holder should be professional and have experience in a wide spectrum of reception and administrative duties.

Come and join our busy, supportive and friendly team; we are looking forward to hearing from you.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 or above (equivalent to CEFR B2). We don t need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the  Croeso Candidate  booklet below.

• To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions. This service is provided 24 hours each day throughout the whole year.
• At all times the appropriate systems, procedures, policies and processes should be followed for all the patients to experience a smooth journey at all times.
• Providing a full reception service to patients, visitors, and staff.
• Ensure patients are registered, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department.
• Input and extract data from WPAS, ensuring it is kept up to date at all times.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM s location offers the best of South Wales, just 20 minutes from Cardiff s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

The Post Holder will be required to perform the full range of duties outlined in the job description. The Emergency Department provides a 24/7 service; therefore, the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

• Good standard of Education (At least 4 GCSEs  C  grade or above)
• NVQ III or the equivalent level of Knowledge, Training or Experience
• Understanding of Office Software packages
• Knowledge of patient information systems

• Working using own initiative and as part of a team
• Being able to determine priorities
• Previous experience in a customer facing/admin & clerical role
• Previous experience in a similar role
• Previous NHS experience
• Experience of working with hospital IT systems

• Good interpersonal and communication skills
• Ability to keep calm in stressful situations
• Welsh language skills Speaking/Listening Level 3 or above
• Trained in WPAS or experience with other patient information systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 a year, pro rata