Community Navigator, Intermediate Care; Hospital@Home Service

Overview

Community Navigator, Intermediate Care (Hospital@Home) Service – Go back Cwm Taf Morgannwg University Health Board

Closing date: 01 February 2026

The Community Navigator will support the administration provision for the Intermediate Care (Hospital@Home) Service. They will be responsible for administrative duties of the Intermediate Care (Hospital@Home) Service, ensuring these duties are maintained and delivered efficiently and effectively.

Welsh to be Learnt on Appointment:

This post is advertised as rench? Welsh to be Learnt on Appointment. This is an exciting opportunity and means we ll give you the skills in Welsh we need once you ve been recruited if you don t already have skills in Welsh. We ll do this using our free and flexible internal offer alongside our partnership with Learn Welsh Glamorgan, helping you to gain the valuable skills needed to strengthen our bilingual organisation.

• The Community Navigator will utilise a variety of IT functions and systems used in the Intermediate Care (Hospital@Home) Service, and have a wide knowledge of a range of clinical and non-clinical information systems.
• The Community Navigator will have excellent communication skills, and communicate effectively with the Intermediate Care (Hospital@Home) Service, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
• The post holder will be knowledgeable in CTMUHB policies and procedures.

The Community Navigator will provide cross cover for other Community Navigators during times of absence.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs:
Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Responsibilities

• Provide comprehensive administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, which will include managing diaries, e-mails and composing routine letters and documentation on a daily basis.
• Provide quality administrative and secretarial support to the Intermediate Care (Hospital@Home) Service, making full use of available technology e.g. Microsoft Office, automated scheduling software Civica, ESR.
• Plan and prioritise own workload and re-adjust meeting arrangements, dealing with conflicting diary appointments and using own judgement to make alternative plans and meeting arrangements for the Intermediate Care (Hospital@Home) Service.
• Assist in the maintenance and updating of team training programmes and rotas, and where necessary ensuring distribution to relevant parties.
• Arrange training for the Intermediate Care (Hospital@Home) Service, including scheduling mandatory training for staff within the Intermediate Care (Hospital@Home) Service, and liaising with other professionals to arrange additional training sessions.
• Book staff onto training sessions, send out staff notifications and reminders, and enter relevant information into team databases and off duty.
• Be responsible for the organisation of Team Meetings and facilitating team activities.
• Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the Intermediate Care (Hospital@Home) Service.
• Exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility e.g. pass enquiry on to Line Manager
• Appropriately archive any notes and/or patient documentation in accordance with UHB Policy.
• Undertake any other duties in relation to team administration as required.
• Communicate effectively with all members of the Directorate and Independent Contractors.

Support the Support Manager to undertake…