Customer Service Representative

Job Summary:

The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Duties/Responsibilities:

* Develop strong positive working relationships with customers and colleagues.

* Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.

* Utilize organizational and time management skills to prioritize and adjust daily tasks.

* Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Required Skills/Abilities:

* Strong communication skills including the use of a call management system as well as text messaging and email.

* Ability to mitigate customer concerns while arriving at the best positive outcome.

* Proficiency with Microsoft Office, Adobe PDF, Document Management.  experience is preferred.

* Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.

* Experience in a faced paced office environment is preferred.

Education and Experience:

* Customer service experience preferred but not required