Credentialing Specialist; Brentwood, TN

Credentialing Specialist (Brentwood, TN Location Only)

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Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world‑class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT.

We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever‑changing world, protecting your identity is paramount. Join the team that is ensuring one person – one identity.

Responsibilities

• Retrieve biometric files to upload to the federal portal
• Evaluate data in biometric files to ensure accuracy
• Report on biometric submittals to ensure full transmission
• Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified
• Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items
• Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
• Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool
• Oversee all regulatory compliance expectations for state and federal programs
• Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access
• Identify and recommend improvements to workflows and processes to improve accuracy and efficiency
• Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
• Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information
• Use Microsoft Outlook daily to perform administrative duties
• Participate in collaborative meetings and may serve as point of contact for specific programs or platforms
• Support recurring internal and external audit of records
• Apply concept of continuous improvement to develop new skills during changing initiatives
• Communicate with internal personnel as well as external job applicants
• Adhere to all company and department employment policies regarding security and confidentiality
• The US base hourly range for this position is $20.00 - $27.00+ benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job‑related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success

Qualifications

Knowledge, Skills, and Abilities

• Customer Relationship Management (CRM) tool experience
• Analytical skills to receive, assemble and report on data records
• Extremely attentive to details
• Possess a high level of self‑motivation and energy and can work with minimal supervision
• High organizational and time management skills
• Highly developed oral and written communication skills
• Fosters working relationships with leadership and other contract Points of Contact
• Ability to support multiple team members and projects simultaneously and prioritize in a fast‑paced environment
• Proficiency in Adobe and/or Fox It PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
• Ability to work as part of a team with excellent interpersonal skills

Qualifications, Education, and Experience

• Minimum 2 years credentialing experience
• Bachelor’s or associate degree preferred
• Minimum 3 years working in a corporate office environment working with multiple internal and external customers

Associate

Full‑time

Other

IT Services and IT Consulting, Information Services, and Computer Hardware Manufacturing

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