Donor Development & Database Manager

Both Hands Foundation exists to fulfill James 1:27 by serving widows, orphans, and Christian adoptive families. Through our service-based fundraising model, adoptive families and volunteer groups organize service projects for widows while raising funds for adoption and orphan care. If you want to make a lasting impact, see your work as more than just a job, and bring both excellence and heart to donor stewardship, this role may be a great fit.

The Donor Development & Database Manager plays a critical role in the health and growth of Both Hands’ donor program. This is a new position at Both Hands that will oversee the administrative, technical, and process-driven side of donor development, ensuring our donor data, acknowledgements, reporting, and stewardship systems are accurate, timely, and effective.

Reporting to the Finance & Operations Director, this role serves as the in-house expert on our donor database (Virtuous) and is responsible for managing donor records, gift entry, acknowledgements, reports, automations, and internal processes that support the leadership team. While highly detail-oriented and systems-focused, this role also includes some relational components—particularly in building and supporting relationships with some of our monthly and mid-level donors.

The ideal candidate is organized, tech-savvy, proactive, and thrives on creating structure and efficiency, while also understanding the heart behind donor stewardship and nonprofit fundraising. This is a full-time position located in Brentwood, TN.

• Serve as the primary administrator and in-house expert for the Virtuous CRM
• Manage weekly check and gift entry into the database with accuracy and timeliness
• Maintain clean, up-to-date donor records and ensure data integrity
• Oversee internal database processes, workflows, and automations
• Continuously evaluate and improve database structure, tagging, and reporting practices

• Create and manage donor acknowledgements and thank-you letters
• Ensure timely, accurate, and meaningful donor communication following gifts
• Implement donor stewardship best practices across all giving levels
• Support and help manage recurring donor and mid-level donor programs
• Assist with donor segmentation and targeted stewardship efforts

• Pull and prepare donor reports for leadership and development needs
• Support campaign tracking, donor trends, and fundraising analytics
• Assist the development team with data-informed decision-making
• Help maintain consistent documentation of donor development processes

• Build and maintain relational touchpoints with monthly and mid-level donors
• Support personalized communication and follow-up as appropriate
• Serve as a reliable, professional point of contact for donor-related inquiries

• Oversee internal processes related to donor data, reporting, and stewardship
• Collaborate with leadership and communications staff to align donor messaging
• Assist with special projects, audits, or year-end giving processes as needed
• Participate in team meetings, prayer, and devotion times

• Experience working in a nonprofit environment strongly preferred
• Prior experience in fundraising, donor development, or advancement is a plus
• Proven experience managing a CRM or donor database (Virtuous preferred)
• Highly organized, detail-oriented, and process-driven (Type A tendencies welcome)
• Proficient in Google products and Microsoft Excel (Mail merges, Vlookups, Pivot tables, etc.)
• Strong written communication skills with attention to tone and accuracy
• Relational and service-minded, with an understanding of donor stewardship
• Ability to manage multiple priorities while maintaining accuracy and consistency
• A lifestyle consistent with a thriving Christian faith and alignment with Both Hands’ mission and statement of faith

Donors are a vital part of Both Hands’ mission, and this role ensures they are cared for with excellence, gratitude, and integrity. By strengthening systems, stewarding relationships, and supporting our development efforts, the Donor Development & Database Manager helps make it possible for more widows to be served, more families to be supported, and more children to find forever homes.

We'd love to learn more about you and your interest in this position. Please fill out the form below to submit your information!

Name (Required)

First Last

Email (Required)

Phone (Required)

Your Linked In Profile Page

Your Resume Accepted file types: pdf, Max. file size: 15 MB.

Anything else you'd like to share with us?