Office Manager

Location: Brentwood, TN

The Office Manager is responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office. This position develops new customer relationships and deepens existing relationships through outside calling and other business development efforts. The Office Manager originates loans and manages a loan portfolio. The position reports to the Retail & Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

• Responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office
• Provide an extraordinary customer experience and hold team accountable for same
• Utilize sales and service strategies to develop new customer relationships and deepen existing relationships, including outside sales calling and active participation in follow-up strategies
• Originate loans and manage a loan portfolio
• Perform duties of both Customer Service Representative and Personal Banker based on staffing and customer demand within the office
• Responsible for resolution of deposit and loan exceptions for the bank office
• Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.
• Assist team members with complex or escalated customer issues or concerns
• Confirm office is compliant with regulations, policies and procedures to include annual and quarterly audits and security of premises
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional associations, and attending bank-sponsored or required training
• Participate in outside community activities, as required
• Perform other duties, as assigned

• High School diploma or GED
• 3 years of retail banking experience, previous lending experience preferred
• 1 year of supervisory or leadership experience
• Possess knowledge, skills, and abilities necessary to perform all job duties and responsibilities
• Proficient with Microsoft Office Suite and other standard software applications
• Effective verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic, with a desire to exceed expectations and ability to lead a team
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Ability to work Saturdays on a rotating basis
• Participation in community events and in school banking program are required, as are public speaking, and working extended hours, as needed
• Willing to grow and be challenged