Director of Operations; Residential

Overview

POSITION SUMMARY: Provides leadership as the operational “face” of the facility for all constituents, including clients, staff, family members, and providers. Position Supervises:
Kitchen Supervisor, BHT Supervisor, Lead BHT, BHT, Client Care Coordinator, Maintenance, and Housekeeping.

• Directly supervises all behavioral health staff either through a BHT supervisor or directly. Ensures adequate BHT staffing through scheduling.
• Works with HR and BHT supervisor to interview and hire new BHT staff.
• Trains BHT staff with assistance of BHT supervisor and Client Care Coordinator.
• Supervises Client Care Coordinator with the intake process.
• Develops and executes operational strategy based on client needs.
• Assists the clinical team with admissions. Works collaboratively with the clinical team to provide client support.
• Supervise Maintenance Tech in maintaining vehicles and facility.
• Complete and maintain evacuation plans for facility.
• Complete regular inspections of facility for safety and maintenance issues.
• Identifies and prioritizes operational objectives and potential risks and provides leadership and guidance to the team leads to implement, track and measure success and mitigate risks.
• Ensure compliance with state and federal regulations related to substance use disorder and/or mental health treatment facilities.
• Performs or delegates responsibilities such as responding to inquiries, providing supplies for staff, inventory, coordinating maintenance of equipment and vehicles, and arranging coordination of care with providers.

Minimum Qualifications:

• High School Diploma required;
  Bachelors degree preferred.
• Three years of experience in operations management.

Key

Competencies:

• Multi-task, meet deadlines, including prioritizing assignments.
• Microsoft Office, including Outlook, Excel and Word
• Collaborative and must be able to work in a team environment.
• Able to balance competing demands and maintain effective working relationships with staff and clients.

This position is an in-person/office work environment. There will be daily face-to-face interaction with staff and clients. The workday will vary, but it will often include sitting at a desk, working on a computer, meeting with clients, and completing paperwork. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical, Dental, Vision, Life
• Employee Assistance Program
• 401k Match
• Paid-Time Off
• Sick Time
• Holiday Pay